Pierrepoint Terms of Service
Welcome to Pierrepoint! By accessing and using our services, you agree to comply with the following terms and conditions:
1. Eligibility
- Age Requirement: You must be at least 18 years old to purchase products from Pierrepoint. By placing an order, you confirm that you are legally permitted to buy alcohol and related products.
- Think 25 Policy: We operate a strict Think 25 Policy. If you appear under 25 years of age, you will be asked to provide valid identification (such as a passport, driving license, or government-issued ID) to prove that you are 18 or older. Failure to do so may result in refusal of service or delivery.
2. Product Categories
- Cocktails & Mixers: Pierrepoint offers a range of cocktails and non-alcoholic mixers, including juices and soft drinks, for consumption.
- Spirits: We sell a variety of spirits, which include alcoholic beverages such as whiskey, vodka, gin, rum, and more.
3. Ordering and Payment
- Order Process: By placing an order through our website or authorized platforms, you agree that all the information provided is accurate and up-to-date.
- Payment Methods: Payments for orders must be made through approved payment methods at the time of checkout. We reserve the right to cancel or refuse any order if payment is not successfully completed or if any suspected fraud is detected.
4. Delivery
- Delivery Restrictions: Deliveries will only be made to individuals who meet the legal age requirement. At the time of delivery, our couriers may request identification to ensure compliance with our Think 25 Policy. We reserve the right to refuse delivery if valid identification is not provided.
- Delivery Locations: We currently deliver to designated locations within our operational area. Please review our delivery policy for further details.
5. Returns and Refunds
- Return Policy: We only accept returns of unopened and undamaged products in their original packaging, subject to the conditions outlined in our return policy. Perishable goods and alcoholic beverages cannot be returned once opened.
- Refund Policy: Refunds will be processed according to our refund policy. In the event of defective or incorrect products, you must notify us within 14 days of delivery to qualify for a refund or exchange.
6. Prohibited Use
- Illegal Activity: You must not use our products or services for any unlawful purpose. Violating any laws related to the sale, distribution, or consumption of alcohol will result in immediate termination of service.
- Third-Party Services: You may not resell our products or use our services for commercial purposes unless expressly authorized by Pierrepoint.
7. Account Responsibility
- Account Security: You are responsible for maintaining the confidentiality of your account information. Any activity carried out under your account is your responsibility.
8. Liability
- Product Liability: Pierrepoint strives to ensure that all products are of high quality. However, we are not responsible for any harm caused by improper use of our products.
- Service Availability: While we aim to provide continuous access to our services, we do not guarantee that our website or delivery service will be uninterrupted or error-free.
9. Changes to Terms
- Updates: Pierrepoint reserves the right to modify these terms at any time. It is your responsibility to review the terms periodically for any changes.
10. Governing Law
- These terms are governed by the laws of [Country/Region], and any disputes will be subject to the exclusive jurisdiction of the courts of United Kingdom.
By using Pierrepoint’s services, you acknowledge that you have read, understood, and agree to comply with these terms.
For further questions or concerns, please contact us at Support@pierrepoint.co.uk.