Pierrepoint Privacy Policy
At Pierrepoint, we are committed to safeguarding the privacy of our customers and website visitors. This Privacy Policy outlines how we collect, use, and protect your personal information in compliance with the UK General Data Protection Regulation (UK GDPR) and other relevant data protection laws.
1. Information We Collect
We collect and process the following types of personal information:
- Contact Information: Name, email address, phone number, and delivery address provided during account registration or checkout.
- Payment Information: Details necessary to process payments, such as credit or debit card information, which are securely processed by our third-party payment provider.
- Identification Documents: If requested, such as during delivery under our Think 25 Policy, we may collect information from government-issued identification to verify your age.
- Usage Data: Information about your interactions with our website, such as IP address, browser type, pages visited, and time spent on the site, collected through cookies and other tracking technologies.
- Order History: Details of past purchases made through our website or authorized platforms.
2. How We Use Your Information
We process your personal data for the following purposes:
- Order Fulfillment: To process and deliver your orders, including verifying your age under the Think 25 Policy.
- Customer Service: To respond to your inquiries, process returns, or manage your account.
- Marketing and Communication: To send you promotional offers, updates, and newsletters (with your consent). You may opt out at any time by following the unsubscribe link in our communications.
- Website Improvement: To monitor and improve the functionality and performance of our website and services.
- Legal Compliance: To comply with legal obligations, including verifying age and processing requests from law enforcement.
3. Legal Basis for Processing
We rely on the following legal grounds to process your personal information:
- Performance of Contract: Processing necessary to fulfill your orders and provide you with our services.
- Legitimate Interests: Processing required for the smooth operation of our business, such as improving services or customer support.
- Consent: Where you have provided consent for marketing communications.
- Legal Obligations: Processing needed to comply with legal requirements, such as verifying age or responding to regulatory requests.
4. Data Sharing and Disclosure
We do not sell or share your personal information with third parties for their marketing purposes. However, we may share your data with:
- Service Providers: Third-party partners who assist with payment processing, delivery, and website analytics, under strict confidentiality agreements.
- Law Enforcement and Regulatory Bodies: Where required by law or in response to a valid request from government authorities.
- Business Transfers: If Pierrepoint is involved in a merger, acquisition, or sale of assets, your personal information may be transferred to the new entity.
5. Data Security
We take data security seriously and implement appropriate measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure payment gateways, and regular security audits.
However, no method of data transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations. For example, we retain order records for a minimum of six years for accounting and regulatory compliance.
7. Your Rights
As a UK resident, you have the following rights under the UK GDPR:
- Access: You can request a copy of the personal information we hold about you.
- Rectification: You can request that we correct or update any inaccurate or incomplete information.
- Erasure: You can request that we delete your personal data, subject to legal or contractual limitations.
- Restriction of Processing: You can request that we limit the processing of your data in certain circumstances.
- Data Portability: You can request a copy of your data in a structured, machine-readable format.
- Objection: You can object to the processing of your data for marketing purposes or other legitimate interests.
- Withdraw Consent: Where we rely on consent to process your data, you can withdraw it at any time.
To exercise any of these rights, please contact us at [customer service email or phone]. We will respond to your request within one month, as required by law.
8. Cookies
Our website uses cookies and similar tracking technologies to enhance your experience and gather information about site usage. You can manage your cookie preferences through your browser settings or our cookie consent banner.
9. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Changes to This Policy
Pierrepoint may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the revised policy will take effect upon posting. We encourage you to review this page periodically for the latest information on our privacy practices.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Pierrepoint
Support@pierrepoint.co.uk
By using our services, you acknowledge that you have read and understood this Privacy Policy.