Pierrepoint Refund and Returns Policy
At Pierrepoint, we are committed to ensuring customer satisfaction. If you are not completely happy with your purchase, we are here to help. Please read our Refund and Returns Policy carefully to understand your rights and responsibilities when returning items.
1. Eligibility for Returns
We only accept returns for products that meet the following conditions:
- Unopened and Untouched: The product must be returned in its original, unopened packaging. This includes:
- The box must be intact and unopened.
- The bottle seal must not be broken, tampered with, or opened.
- Proof of Purchase: You must provide a valid receipt or proof of purchase (e.g., order number, confirmation email) when requesting a return.
Products that do not meet these criteria are not eligible for a refund.
2. Return Process
To initiate a return, please follow these steps:
- Contact Us: Notify us of your intent to return the product within 14 days of receiving your order. You can reach us via [email] or [phone number].
- Return Authorization: Once your request is approved, we will provide you with a return authorization and instructions on how and where to send the product.
- Return Shipping: You are responsible for the cost of return shipping. The item must be securely packaged to prevent damage during transit. We recommend using a trackable shipping service as we are not responsible for lost or damaged returns.
3. Non-Returnable Items
Due to the nature of our products, we do not accept returns for:
- Products that have been opened or used.
- Perishable goods such as fresh ingredients or cocktail kits that are mixed to order.
4. Refund Policy
Once we receive and inspect your returned item, we will notify you of the status of your refund. If your return is approved:
- Refund Process: Your refund will be processed to your original method of payment. Please allow up to 7 working days for the funds to appear in your account, depending on your payment provider.
- Partial Refunds: In some circumstances, we may offer partial refunds for items that are returned after the 14-day window but are still unopened and in resalable condition, at our discretion.
5. Damaged or Incorrect Products
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We will arrange for a replacement or refund after verifying the issue. You may be required to provide photos or return the item for inspection.
6. Exchanges
We do not offer exchanges for different products. If you wish to replace an item, you will need to return the original item (if it meets the return criteria) and place a new order.
7. Consumer Rights
This Refund and Returns Policy does not affect your statutory rights under UK consumer law. If the products you receive are faulty, not as described, or unfit for purpose, you may have the right to a repair, replacement, or refund in accordance with the Consumer Rights Act 2015.
8. Contact Us
If you have any questions about our Refund and Returns Policy, please contact us at:
Pierrepoint
Support@pierrepoint.co.uk
By purchasing from Pierrepoint, you agree to this Refund and Returns Policy.